Unable to connect from my Mac due to missing Java plug-in?

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  • Updated 3 years ago
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I have been using gotomypc on my mac for over a year, but recently when I go to connect to the host it says "missing plugin" HELP!!!!!!!! I cannot do any of my work until I can login!!!!!
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Kristin Dann

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Posted 3 years ago

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Glenn Dobson, Community Leader

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Official Response
Hi,

Apple recently made a change to Java, please do the following:

1. Navigate to www.java.com
2. Click Free Java Download
3. Click Agree and Start Free Download
4. Open the Java dmg download
5. A Java window will appear. Double click the package icon to install
6. Follow the prompts to complete the Java installation process

Note: You will need an administrator password for the Mac to complete installation

After Java is installed quit any open web browsers and attempt to download again. Java will now load correctly
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Glenn Dobson, Community Leader

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Official Response
We are in the process of replacing Java as the launch application, but unfortunately Apple released another Java update which has created the current issue. There are 2 options currently:

1. Follow the directions already posted and install Java, then use Safari to launch the GoToMyPC session until we remove the need for Java.

2. Enroll in our beta program (available to Personal account holders only), which already uses the new launcher instead of Java. http://support.citrixonline.com/en_US...